Refund Policy

1. Subscriptions

• No refunds. Subscription fees, including the current period and any past periods, are non-refundable — in whole or in part, used or unused. This includes periods in which you did not use the service, generations you did not spend, renewals you forgot to cancel, and accounts suspended or terminated for breach of the Terms.
• Cancel at any time. You can cancel from your billing page whenever you like, without contacting us. Cancellation takes effect at the end of the billing period you have already paid for: you keep paid features until then, and you are not charged again.
• Renewals. Plans renew automatically at the listed price until cancelled. Cancel before the renewal date to avoid the next charge; a renewal that has already been taken is not refunded.
• Downgrades. A downgrade takes effect at the end of the current period. We do not refund or prorate the difference.
• Boost credits are prepaid, non-refundable, and have no cash value. They do not expire, and they are not transferable between accounts.

2. Marketplace purchases

Marketplace sections are delivered as files and code the moment the purchase completes. Once a section has been delivered, the sale is final and non-refundable — you have received the entire product and it cannot be returned.

A section that does not match its description is a different matter from a refund request, and is handled as a listing problem: report it and we will investigate, and we may remove the listing, warn or remove the seller, and — at our sole discretion — issue you a one-off credit toward a future purchase. A visual clash with your theme, a change of mind, a duplicate purchase, or a section that needs configuring is not a listing problem.

3. Billing errors

This policy does not cover genuine billing mistakes. If you were charged twice for the same period, charged after a cancellation that took effect, or charged an amount that does not match the plan you chose, contact us within 60 days and we will correct the charge.

4. Your statutory rights

Nothing in this policy removes rights you have under mandatory consumer law in your country, where those rights cannot be waived.

EU and UK consumers. Digital content supplied immediately is exempt from the 14-day right of withdrawal once supply has begun with your prior express consent and your acknowledgement that the right is lost. When you start a subscription or buy a section, you expressly request immediate supply and acknowledge that you lose the right of withdrawal as soon as supply begins. Where a non-waivable right does apply to you, it applies regardless of this policy.

5. Chargebacks

Contact us before opening a chargeback. A chargeback filed for a purchase that was delivered is treated as a breach of the Terms of Service: we may suspend or terminate the account, revoke the licence to any section delivered under the disputed payment, and recover the disputed amount together with any fee the payment provider charges us.

6. Discretionary exceptions

We may, entirely at our discretion, issue a refund or a credit in an individual case. Doing so once is a goodwill gesture for that case alone: it does not change this policy, set a precedent, or create any obligation to do the same again.

7. How to reach us

Email support@klorr.io from your account email with the plan or section concerned and what happened. Approved corrections are returned to the original payment method through Stripe and typically arrive within 5–10 business days.

8. Changes

We may update this policy. The version in force is the one published here when your payment is taken.