Klorr

DMCA & Takedown Policy

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Klorr respects intellectual-property rights and expects the same of its users — especially marketplace sellers, who warrant in the Seller Agreement that they own or have rights to the code they list. If you believe content on Klorr infringes your copyright, this page explains how to get it reviewed and, where appropriate, removed.

1. Filing a takedown notice

Send your notice by email to support@klorr.io with the subject line "DMCA". For a notice to be valid, it must include:

  • identification of the copyrighted work you claim is infringed (or a representative list if there are several);
  • identification of the material you want removed, with enough detail for us to locate it — for marketplace listings, the listing URL or title and seller name;
  • your contact information: name, address, email, and telephone number if available;
  • a statement that you have a good-faith belief the use is not authorised by the copyright owner, its agent, or the law;
  • a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner's behalf;
  • your physical or electronic signature.

Incomplete notices may be rejected or returned with a request for the missing elements. Knowingly filing a false claim can make you liable for damages.

2. What happens next

When we receive a valid notice, we will promptly remove or disable access to the identified material — for marketplace listings this usually means unpublishing the listing — and notify the user who posted it, including a copy of the notice.

3. Counter-notices

If your content was removed and you believe the removal was a mistake or misidentification, you may send a counter-notice to the same address with subject "DMCA Counter-Notice". It must include:

  • identification of the removed material and where it appeared;
  • a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification;
  • your name, address, and email, and consent to the jurisdiction of the courts of Barcelona, Spain (or your local federal district court where the DMCA applies);
  • your physical or electronic signature.

We will forward valid counter-notices to the original complainant. If they do not notify us within 10–14 business days that they have filed a court action, we may restore the removed material.

4. Repeat infringers

We track infringement notices per account. Accounts that receive repeated valid takedown notices will be terminated, and marketplace sellers who list infringing code may lose selling privileges after a single serious violation. Withheld payouts for infringing sales may be reversed.

5. Non-copyright complaints

For trademark issues, broken or misleading listings, or other complaints, email support@klorr.io with a description of the problem — you don't need the formal notice format above.